TERMS AND AGREEMENT

1. Services

Zen.io offers a comprehensive range of security services tailored to meet the specific needs of the Client. These services will be detailed in a Quote of Service document, which will provide a thorough description of the selected services.

The Client will review and approve the Quote of Service, which, upon signing, will be incorporated as an addendum to this Agreement. Any changes or modifications to the services will require an updated Quote of Service, duly signed by both parties.

2. Third-Party Services

Zen.io collaborates with trusted partners to deliver high-quality managed security services. These partners include: 

Huntress is a cybersecurity platform designed to help small and mid-sized businesses (SMBs) protect their IT environments from persistent threats that bypass traditional security measures. Focused on managed detection and response (MDR), Huntress specializes in finding and neutralizing advanced threats that target the endpoints of organizations. Their solution is built to detect hidden malicious activity, such as footholds left by attackers after breaching defenses, and it provides automated remediation to ensure threats are quickly removed before they can cause significant harm.

Blackpoint Cyber is a cybersecurity company proudly built by former U.S. Department of Defense and Intelligence security experts.  Black Point Cyber offers nation-state-grade managed detection and response (MDR) services. Combining network visualization, insider threat monitoring, traffic analysis, and endpoint security, Blackpoint’s expert SOC team rapidly detects and neutralizes lateral movement in its earliest stages to safeguard our partners 24/7.

Acronis is recognized for its unique approach, which integrates backup, disaster recovery, and advanced cybersecurity into a single solution, known as Cloud Cyber Protect. This approach helps businesses mitigate data loss, minimize downtime, and defend against evolving cyber threats like ransomware and malware. 

SuperOps is a modern, cloud-native platform designed to help Service Providers streamline their operations by providing a unified tool for IT management, service desk, and contract management.

3. Problem Management and Troubleshooting

Problems will be categorized based on severity (Critical, High, Medium, Low) and addressed accordingly. Zen.io will work with the Client to resolve issues remotely, escalating them to higher technical expertise if necessary. On-site interventions will only occur when remote troubleshooting is insufficient, and third-party technicians may be dispatched upon agreement.

If a problem cannot be resolved within the agreed timeframe, Zen.io will provide the Client with regular status updates and an expedited action plan until the issue is resolved.

4. Pricing and Payment

Both Security and Data Backup Packages are billed on a monthly basis. Payment is due within the agreed-upon terms from the agreed invoice date. For added convenience and potential savings, Zen.io also offers an annual payment option. 

Security Solutions:

All security package include Security Awareness Training.

  • Essential Package: Entry-level security solution, designed to provide fundamental protection priced at $39.99.

  • Comprehensive PLUS Package: Advanced, all-inclusive security offering, providing enhanced protection and additional features for those requiring a more robust solution. This premium package is available at $59.99.

Data Protection and Disaster Recovery:

Zen.io offers a flexible, pay-as-you-go service for data protection and disaster recovery. This model ensures that clients are billed only for the resources they actually consume.

Seat pricing is available to secure your placement in our data centers. These seats are charged separately from your actual usage, allowing you to maintain a guaranteed space while only paying for the data protection and recovery services you utilize.

Late payments will incur a 10% monthly fee on the outstanding balance. Clients will also be responsible for the costs of any third-party technician services, payable by the next billing cycle.

5. Co-branding

Zen.io grants clients limited, non-exclusive rights to use designated marketing materials and protected logos for business promotion and data security communication across various platforms, including websites, emails, and physical promotions. 

This agreement activates 30 days after service initiation. Clients must adhere to specified usage guidelines throughout and beyond the agreement period. Any usage outside the authorized scope, including modification, sublicensing, or transfer of rights to third parties, is prohibited and requires prior written approval from our authorized representatives. 

We reserve the right to request modifications or cessation of non-compliant usage. Upon service termination, all usage rights cease immediately, and clients must promptly remove Zen.io branding from all platforms and materials. 

Clients remain liable for unauthorized use, including post-termination usage. Non-compliance, unauthorized use, or continued usage after termination may constitute a breach of contract and intellectual property rights, potentially resulting in legal action.


6. Term and Termination

  • Term: This Agreement is effective from the date of signing.

  • Renewal: The Agreement will automatically renew for the same duration unless written notice is provided at least one month before the end of the current term.

  • End of Service and Data Erasure: The Agreement will automatically renew for the same duration unless written notice is provided at least one month before the end of the current term.

    1. Termination of Access
      All access to Zen.io's services, platforms, and tools provided to the client will be immediately revoked. This includes any access credentials, and network or system integrations established during the course of the service.

    2. Data Backup and Retrieval
      Before the termination date, clients will have an opportunity to request a final backup of their data. Zen.io will provide the client with a secure download link for data retrieval, ensuring that all data necessary for the client's continued operations is transferred. Any data that has not been retrieved within 30 days after the termination will no longer be accessible.

    3. Data Erasure
      After the termination date and the final backup retrieval period, Zen.io will permanently delete all client data from its systems, including backups and archives, within 30 days. This includes, but is not limited to:

      • Client files and databases

      • Logs, emails, and other communications stored on Zen.io systems

      • Any user accounts or profiles related to the client's service

      Zen.io will ensure that all data erasure complies with industry best practices and legal requirements, ensuring that no recoverable trace of client data remains.

    4. Final Service Report
      A final service report detailing the services provided, outstanding tasks, and any unresolved issues will be delivered to the client before the erasure process begins.

    5. Post-Termination Assistance
      Zen.io may offer limited post-termination assistance for up to 30 days, which includes responding to queries regarding the service provided or the data erasure process. However, this will not extend to continued access to services or additional backups beyond the agreed termination window.

    6. Legal Compliance
      Zen.io will retain any data that is required for legal or regulatory reasons for the necessary retention period, but this data will be securely archived and inaccessible for any other purpose.

7. Compliance with Partner Standards

Zen.io collaborates with industry-leading partners to ensure that all services meet the highest security and compliance standards. Our partners maintain the following certifications:

  • Huntress :

    • SOC 2 Type 1

    • GDPR

    • CCPA

  • Blackpoint:

    • SOC 2 Type 2

    • ISO 27001

    • HIPAA

    • GDPR

  • Acronis:

    • HIPAA

    • GDPR

    • CCPA

    • ISO 27001

Zen.io is committed to ensuring compliance with all applicable data protection laws and regulations. The Client agrees to adhere to the compliance requirements relevant to the services they receive.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Zen.io shall not be liable to the Client for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, even if Zenio.pro has been advised of the possibility of such damages.

Zen.io’s total cumulative liability for any and all claims arising out of or relating to this Agreement, whether in contract, tort, or otherwise, shall not exceed the total amount of fees paid by the Client to Zen.io under this Agreement during the months of subscription or Annual contract will immediately preceding the event giving rise to such liability.

This limitation of liability shall not apply to claims arising from Zen.io’s intentional misconduct, gross negligence, or any breach of confidentiality obligations outlined in this Agreement. The Client agrees that any claims related to this Agreement must be brought within one (1) year after the cause of action arises.

9. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of laws principles. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts located in Nevada.