Introduction

At Zen.io, we prioritize the privacy and security of your personal information. We understand the critical importance of protecting the data entrusted to us by our clients and visitors. This Privacy Policy outlines our commitment to safeguarding your personal information and provides transparency regarding how we collect, use, and protect it.

The purpose of this Privacy Policy is to inform you about the types of information we collect, why we collect it, how it is used, and the measures we take to ensure its security. We also detail your rights concerning your personal data and how you can exercise these rights.

In this Privacy Policy, we will use the following key terms:

• User: Any individual who interacts with our website, services, or products, including clients, prospective clients, and website visitors.

• Personal Information: Refers to any information that can identify an individual directly or indirectly, including but not limited to names, email addresses, phone numbers, and payment details.

• Data Controller: The entity that determines the purposes and means of processing personal data. For the purposes of this policy, Zen.io is the Data Controller.

• Processing: Any operation performed on personal data, such as collection, storage, use, and deletion.

• Third Parties: External organizations or individuals who may receive personal data from Zen.io as part of our service delivery.

By using our services and interacting with our website, you agree to the practices outlined in this Privacy Policy. We are committed to continuous improvement and will regularly update this policy to reflect changes in legal requirements and our services.

Data Collection

• We collect personally identifiable information—such as your name, email address, phone number, and company name—when you voluntarily provide it through a submission form on our site. This information is solely used for contacting you in response to your inquiries or requests.

• At Zen.io, we utilize Squarespace as our website platform. Squarespace may automatically collect certain types of data from visitors to our site. This includes:

IP Address: Collected to help identify and gather broad demographic information about users.

Browser Type and Version: Information about the browser and its version to ensure compatibility with our website.

Operating System: Details of the operating system used by visitors, which helps us optimize the website for different platforms.

Device Type: Information about the type of device used (e.g., mobile, desktop) to access the site.

Referral URL: The URL that referred you to our site, which helps us understand how visitors are finding us.

Pages Visited: Data on the specific pages viewed and the duration of visits, used to analyze website performance and improve user experience.

Cookies: Squarespace may use cookies to collect information about your interactions with our website to personalize your experience and for analytics purposes.

Data Sharing and Disclosure

• Third-Party Sharing: Please note that our website may contain links to third-party websites, including those of our partners. If you click on these links and are redirected to a third-party website, please be aware that we are not responsible for the data collection practices of these third parties. Once you leave our website, any data you provide or that is collected by the third-party website is subject to their privacy policies, and we encourage you to review those policies before sharing any personal information.

• Legal Obligations: The compliance certifications and standards referenced on our website pertain exclusively to the services provided by Zen.io. These compliances, such as those related to data security, privacy, and regulatory standards, are applicable to the managed services we offer and do not extend to the website or any data collection activities conducted through the website. The website itself is governed by the terms outlined in this Privacy Policy, which may differ from the compliance requirements applicable to our services.

Data Protection

• Security Measures: It is important to note that our website is hosted on Squarespace, a platform that is GDPR-compliant and PCI-DSS compliant. This means that Squarespace adheres to the General Data Protection Regulation (GDPR) standards for data protection and privacy for individuals within the European Union, as well as the Payment Card Industry Data Security Standard (PCI-DSS) for securing credit card transactions. However, these compliances are specific to the platform's handling of data and do not directly relate to the compliance requirements of Zen.io' services.

• Data Retention:If you share personally identifiable information with us for the purpose of contacting us via our website, we offer you the ability to review, modify, or request the removal of this information from our records. To initiate this process, please contact us by mail or email at the address provided above, and we will furnish you with the details we have on file for your review. Should you wish to make any changes, simply send us the updated information, and we will respond to your request within thirty (30) days.

Please note that while we will make every effort to update or remove your information from our primary database, we cannot guarantee that the corrections or deletions will be reflected in all other databases where your data might be stored. If you would like the information you provided online to be deleted, please send us the details as they were originally submitted. We will do our best to ensure that your information is removed from our records.

User Rights

• Access to Data: Users' rights to access the personal data held about them.

• Correction of Data: Rights to correct any inaccurate or incomplete personal data.

• Data Deletion: Rights to request the deletion of personal data under certain conditions.

• Opt-Out Options: Information on how users can opt out of data collection or marketing communications.

Cookies and Tracking Technologies

When you visit our website, we may place certain information on your computer in the form of a “cookie” or a similar file. Cookies are small data files stored on your hard drive, not on our website. These cookies, which may be linked to personal information, are not designed to monitor your activities or compromise your privacy. They cannot access your hard drive to retrieve personal information. Instead, cookies are intended to enhance your browsing experience by making it easier to navigate the site.

Cookies can also enable us to present content that is more relevant to your interests and to gain insights into how visitors interact with our site. This information helps us optimize our resources and improve the features that are most valued by our users. You have the option to disable cookies through your browser settings; however, please be aware that certain features of our site, including those related to registered customer accounts, may not function properly if cookies are declined.

Contact Information

We value your privacy and are committed to addressing any questions, concerns, or requests you may have regarding our privacy policy or the handling of your personal data. If you need to reach out to us, we are here to help. You can contact us through the following methods:

• Email: Send us an email at , and we will respond to your inquiry as promptly as possible.

• Mail: If you prefer to contact us by post, you can write to us to the provided office address.